Mystery Shopping

We need you!

Mystery shopping involves carrying out checks on the services we provide to see if they meet our service standards.

Service standards are the promises we make to our customers on the level of service you can expect to receive.

We want to ensure you receive the best service possible and the best way to do this is ask you to check the services we provide.

We carry out at least 4 mystery shops each year on our different service areas and would like you to get involved.

If you are interested in joining the panel of mystery shoppers and making a real contribution to improving our service have a look at the information below.

Mystery Shopper Job Description

Mystery Shopping Skills Audit

Code of Conduct

Application Form

If you want to be involved complete the application form and return to Resident Participation Unit or contact Julie Turner.

Reports from previous mystery shops carried out by tenants are available below.

Yourlink Report