Repair priorities

Every repair reported will be given a priority rating from the list below and should be completed within the time shown. The response time commences from the time the repair is reported:

Priority	Type of Repair	Complete Within
1	Emergency Repairs e.g. Gas leaks, bursts pipes etc.	1 working day
2	Urgent Repairs e.g. partial loss of electric power or water supply.	3 working days
3	Less Urgent Repairs e.g. minor electrical repairs or water leaks etc.	7 working days
4	None Urgent Repairs e.g. plasterwork.	20 working days
5	Minor Repairs e.g. joinery, fencing, brickwork & roofing	30 working days
X	Work held for financial reasons e.g. In the event of jobs reported exceeding budgetary provision.	90 working days

We aim to deliver works in a cost effective manner whilst at the same time consulting with our customers on the priority times scales for different categories of work.