About us

Blyth Valley Housing Limited was incorporated as a private limited company on the 15th February 2002.

Blyth Valley Housing Ltd. was set up by Blyth Valley Borough Council to manage the Council's housing. Blyth Valley Borough Council still owns the housing stock within the Borough and the tenants are still tenants of the Council.

A management agreement is in place between the Council and Blyth Valley Housing Ltd, which sets down the functions and the standards of service that are to be provided by the company. The Council, who is also the sole guarantor, owns the Company.

Our Mission

Our Mission is to provide excellent services and quality homes in sustainable communities where people want to live.

Our Vision

To be the best housing provider in the country through a passion for excellence and improvement in everything we do.

Our Values

• Openness and honesty
• Respect and Fairness
• To Listen
• Customer focused
• Exceeding expectations

Our Team Values

• To be open and honest with each other
• Respect each other
• Listen to all views and options
• Challenge the issue not the people
• Keep an open mind

Core Principles of Service Delivery

• Take responsibility
• Keep the customer informed
• Do the job right first time
• Have pride in your work
• Be committed to excellent service delivery

“Better Homes, Better Service, Brighter Future”

Strategic Objectives & Themes

• Objective 1
  To be well governed and financially viable
• Objective 2
  To be an employer of choice
• Objective 3
  To have excellent systems and processes
• Objective 4
  To have effective partnerships
• Objective 5
  To provide excellent services, homes and neighbourhoods

Valuing People

The company is committed to providing services which embrace diversity and which promote equality of opportunity. As an employer, we are also committed to equality and valuing diversity within our workforce.  Our goal is to ensure that these commitments, reinforced by our values, are embedded in our day to day working practices with our customers, colleagues and partners.

If you would like to find out more about our commitment why not take a look at our Equality and Diversity section.

Memorandum and Articles of Association

The overall objectives of the Company are contained within the Memorandum of Association.

The rules for the operation of the Board, appointment and retirement of directors and other procedural issues are contained in the Articles of Association.

Services

The Company provides a range of services to the Council's tenants, which include:

• Estate Management Services
• House lettings
• Housing Information
• Homeless Services
• Rent Collection
• Repairs and Improvements
• Tackling Anti-social behaviour
• Tenant Participation and Consultation

See our A - Z of services.

The Management Board

The Company is managed by a Board of 15 Directors which is made up of 7 Councillors, 5 Tenant Representatives and 3 Independent Community Representatives. The Board is responsible for the management of the Company.

Management Structure

The Company employs staff to undertake the services it provides. You can view our management structure here.

Offices

You can find out more about our offices and contacts by selecting one of the headings below:

Office Locations 

Rents Team

Estates Team

Maintenance Team

Company Registration

Blyth Valley Housing Limited is a company limited by guarantee and is registered with Companies House.

The Registration Number for the company is 4375380.

The registered office is Dinsdale House, 75 Marine Terrace, Blyth, Northumberland.NE24 2LN